Advanced & SpecialtyTwo-Part Seminar
Smarter, Safer Mountain Operations
A two-part seminar on drone innovation and verbal de-escalation.
Part 1 — Drone Innovation for Mountain Safety. Discover how unmanned aerial systems strengthen ski-area safety, streamline operations, and provide real-time visibility across the mountain — from chairlift towers and terminals to after-hours terrain.
Part 2 — Verbal De-Escalation. Equip your team with practical communication skills for keeping guest interactions safe, calm, and professional, using resort-based scenarios.
You'll explore
- High-resolution chairlift inspections & early issue detection
- Improved response during incidents and lift stoppages
- Reduced staff workload on sweeps and night operations
- Recognizing early signs of escalating behavior
- Conflict-management strategies for lift lines & guest services